Frequently Asked Questions

At this time, Eau Claire Distillery products are only available for purchase in-store in Alberta, New York and California. In Alberta, you can find our products at select Liquor Depot, Sobey’s and Safeway Liquor Stores, Calgary Coop Tasting Centres and our Calgary Farmers’ Market booth locations. We recommend that you call ahead to ensure availability as our inventory records are not in real time.
Another way to search for availability of any of our products in by visiting http://www.liquorconnect.com/. Search for Eau Claire Distillery or the product you’re looking for. Once on the product page, scroll down to enter in your postal code or city and you’ll find the locations of many of our stockists.

All of our products are distilled from Alberta barley. The distillation process removes all traces of gluten from the spirit, however, because we process barley in our facility, we cannot guarantee that there will be no cross-contamination. Typically, there should be no reaction to the gluten, but this is entirely dependent on the severity of the issue.

Canadian regulation does not require nutritional information to be displayed on products with an ABV of more than 0.5%. As such, we have not sent our products to be analyzed for their nutritional details. We do not have access to the caloric information or sugar and carb content of our products, with the exception of our Tonic Waters (link to tonic page). If you would like more information about the nutritional details of our Tonic Waters, please email info@eauclareidistillery.ca.

In the process of transferring to a new e-commerce platform, some login details were lost. Please create a new login ID and proceed with your order. This will not affect your standing as a Cask Club Member.

Please email shop@eauclairedistillery.ca and our staff will be able to assist you further.

We will happily honour the sale after troubleshooting your issue. Please email shop@eauclairedistillery.ca and our staff will be able to assist you further.

Please email shop@eauclairedistillery.ca and our staff will be able to assist you further.

Please email shop@eauclairedistillery.ca and we would be happy to provide an update. Please note that orders are typically processed within 1-3 business days, but times may increase during the holiday season.

Please email shop@eauclairedistillery.ca with your order number so we can refund the shipping.

Eau Claire Distillery is pleased to offer shipping to various destinations throughout Canada, with the exception of Quebec, Newfoundland, New Brunswick and select dry communities.
We are happy to have expanded our e-commerce functionality into the USA! USA customers in select states can now purchase 4 of our outstanding spirits: Parlour Gin, Prickly Pear EquineOx Vodka, Rupert’s Canadian Whisky, and our Single Malt Whisky (limited availability). To learn more, please visit our USA product page (you will be redirected accordingly depending on your location, but can select the country you want to shop in by the Flag in the top navigation).

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-3 business days after the order has been placed (subject to change during the holiday season). The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.

Shipment timelines vary depending on destination and range between 1-14 business days. Transit time may be longer to remote addresses.

We process pick up orders daily Monday-Friday. You will receive an email indicating your order is ready for pick up once it has been processed.

Please email shop@eauclairedistillery.ca. Our staff will be able to provide an update, or open a ticket with Canada Post for further investigation.

Please email shop@eauclairedistillery.ca and our staff will be happy to send the missing items.

Our Tasting Room is open 7 days a week, 11 a.m. – 5 p.m. for cocktails, light food options and retail sales. At this time, our Speakeasy is only available for private events and can be booked by emailing events@eauclairedistillery.ca.

Our distillery is small and processes a large volume of spirits, 6 days a week. We are unable to operate distillery tours at this time because of the disruption to the distilling and packaging process.

We do offer an exciting alternative to distillery tours: our new Prohibition Experience. The Eau Claire Distillery Prohibition Experience opens the doors to the sights, sounds and tastes of the 1920s, where you will learn about Alberta’s place in Prohibition history, Turner Valley whisky trading and how Eau Claire Distillery came to be.

A guided tasting of Eau Claire Distillery’s award-winning spirits and an unmistakably delicious craft cocktail are included in the experience. Learn more.

You can book your Prohibition Experience here. If you have any questions or wish to book a private experience for groups of 10 or more, please email events@eauclairedistillery.ca.

Absolutely, we love hosting events in our venues in Turner Valley! Eau Claire Distillery is the perfect venue for your meeting, fundraiser, staff party, catered event, wedding, reception, cocktail party, or special occasion.

Our venues are available for your private event and equipped with a host of premium features to best serve the full capacity of your event.

Please email events@eauclairedistillery.ca for more information about our venues or to book a walk through.

Please email info@eauclairedistillery.ca with the following information:
– Company name
– Date of event
– Event location
– Fundraising cause
– Specific request (monetary donation, product donation, etc.

We receive a large number of requests each month and do our best to distribute our support. Funds are limited in relation to the number of worthwhile proposals received. Eau Claire directs its community support towards activities that are consistent with our priorities and that are likely to have a broad impact in the community.

Absolutely! Please email gifting@eauclairedistillery.ca and we would be happy to provide you with more information on our corporate gifting options.